Terms & Conditions

GENERAL
TroutQuest offers guided fly fishing trips and experiences throughout the Highlands of Scotland. Our packages generally combine guiding and ghillie services with trout or salmon fishing permits, and tackle & equipment rental.

In some instances, refreshments may be provided, but in general we do not provide catering, and guests should bring their own food for lunch.

Accommodation is occasionally provided for organised trips or courses, the cost of which is included in packages, in which case it will be detailed for each booking.

By purchasing one of our packages you agree that you fully understand our terms and conditions described below.

CONDITIONS

1. TroutQuest recommend that all guests ensure they are covered by appropriate insurances for the duration of their stay and the activities undertaken. Travel insurance should include flight and activity cancellations, medical & emergency expenses (including repatriation), baggage and personal possession loss and damage, personal accidents, injuries and death.
2. TroutQuest cannot be held liable for any conditions out with our reasonable control. Neither TroutQuest nor any person assisting it shall be liable for the consequences of delays or restrictions from adverse weather, travel restrictions, flooding, drought, industrial action, fuel-rationing, health epidemics or any other cause, and reserves the right to restrict the activity if unusual or hazardous conditions prevail. Neither TroutQuest nor any person or company assisting or collaborating with us shall be liable for death, personal injury or illness. However nothing in this agreement is meant to exclude liability for death or personal injury due to negligence on the part of TroutQuest.
3. Your safety and that of all other members of the party is always our primary concern.
4. All safety instructions and decisions given by your guide or ghillie will be final and must be followed. If a client does not adhere to the safety instructions given or fails to wear safety equipment provided putting themselves or others at risk, they will be asked to leave the session and the contract will be terminated. No refund will be applicable in these circumstances.
5. All children under the age of 16 must be accompanied by a responsible adult.
6. On some fisheries all anglers are required to comply with biosecurity measures to protect against the Gyrodactylus salaris parasite and/or other invasive species. These may require you to disinfect your own tackle on site (or use tackle provided by TroutQuest), or to sign a declaration confirming that you have taken measures to disinfect your tackle prior to arrival.
7. Clients must pay for rod breakages which occur from misuse or carelessness by paying a nominal fee towards repair and courier costs of £50 per breakage.
8. All photography taken by us is copyright of TroutQuest. We often use photos taken during our fishing days for digital marketing. If you would prefer that we did not use these for privacy reasons, then please let us know on the day or by emailing info@troutquest.com

Your contract with TroutQuest is governed by Scottish law and subject to jurisdiction in Scottish courts only.

BOOKINGS

1. When a booking is made, we will make a provisional reservation of the necessary resources in your name and then provide an invoice for a 50% non-refundable deposit, which should be paid within 14 days. Once paid the booking will be confirmed.
2. An invoice for the balance will be sent to you approximately 4 weeks prior to the commencement of your fishing and must be settled in advance of your fishing experience.
3. When a booking is made less than 6 weeks prior to the fishing date, we will invoice you for full payment which should be settled at least 14 days in advance of your fishing experience.
4. Failure to comply with any of these payment terms could lead to cancellation of your booking without further notice.

PAYMENT

Payments may be made by any of the following means:-

• By internet or other direct funds transfer to TroutQuest’s bank account (preferred). Our account details will be provided on your invoice.
• By international bank transfer, with all bank charges paid for by the client.
• By cheque made payable to ‘TroutQuest’ drawn on a UK bank.
• By PayPal, who accept most debit and credit cards. This is our recommended method for international clients.

CANCELLATION

1. All deposits are non-refundable and are retained in the event of cancellation to cover costs and lost opportunities for alternate bookings.
2. If a client wishes to cancel a booking, a minimum of 28 days’ notice must be given in writing. If the client has paid in full, an amount equal to 50% of the total payment received will be returned to the client.
3. In the event of cancellation by a client who has paid in full less than 28 days before their fishing date, they will be offered a credit of 50% of the total value they have paid towards a future trip, less any non-refundable fishing or accommodation expenses incurred by TroutQuest.
4. We strongly recommend that clients insure against cancellation.
5. In recent years, we have seen significant disruption to international travel and accommodation due to restrictions and regulations from the UK and other Governments, in response to the Covid-19 global pandemic. In the event of cancellation due to such restrictions that relate to the Covid-19 or other pandemic, then a full credit, less any expenses, can be applied against a future trip.
6. If TroutQuest makes the decision to cancel an experience or guiding session for safety reasons e.g. extreme weather conditions, river water levels or any other safety grounds; then the client will be offered alternate arrangements or a full refund less expenses.
7. TroutQuest reserves the right to cancel your booking, in which case we will offer an alternative booking of equivalent standard, or a full refund. When a refund is given due to cancellation by TroutQuest, the liability will only extend to the value of the experience of guided fishing that has been cancelled and not to any additional costs incurred by the client.